Complaints Form

Online Complaints/ Feedback Form

The Dartmoor Multi Academy Trust places its relationship with pupils, parents, carers, partners and our local community at the heart of what we do.
We welcome your feedback. Sometimes things do go wrong. If this happens, we need you to tell us so that we can try and put it right.

We also encourage concerns to be raised directly with your child’s school. Often, concerns can be resolved together by discussion.

We also want to know when our staff have done a great job or gone above expectations. Your comments will be passed on to ensure that the team or staff member is recognised.

Our Complaints procedure is for parents or carers of pupils and members of the public, regarding any school or Local Academy Board within the Trust. You can find our Complaints Policy on our Policies page About Us/Policies and Documents

To provide feedback or make a complaint, please fill in the online form below. We will reply within five working days.

You can also make a complaint in person or by telephone at your child's school, or by telephoning our Central team on 01837 650910 Ext 315.

* Indicates required field

Name of person making complaint/compliment *

First

Last

Phone Number *

School you are complaining about *

Email Address *

Address for correspondence (please include Post Code) *

Line 1

Line 2

City

State

Zip Code

Country

Relationship to School *

Parent/ Carer Member of the public Organisation Other

Details of the complaint/feedback and actions you would like to see *

Have you written or spoken to anyone at your child's school about this before? If so, please provide details. *

OFFICE USE ONLY Date and Time Received *

OFFICE USE ONLY Recorded by *

Submit

Data Protection Fair Processing Statement
The information which you provide on this form will be held by Dartmoor Multi Academy Trust. This information will be used for the purpose(s) of administering your complaint. We will keep the information which you provide for 6 years following the resolution of the complaint but it may be for retained longer if deemed a contentious dispute. This information will be held securely and will not be disclosed to anyone without your permission. The information which you provide will be destroyed in a secure manner when the retention period has expired.